Ame Policies

Ame Policies
The Ame Commitment

Our Mission is to earn the loyalty of our customers, to grow our Ame Family and maintain the position as the premier salon and spa in the Philadelphia area by providing and maintaining:

  • Outstanding & ethical customer service
  • Superior and artistic design in all aspects of the hair and spa industry.
  • Constant education and re-evaluation of ourselves and our team.
  • Lasting relationships with our guests & co-workers by respecting the integrity of everyone.
  • A positive place to work by creating a culture of organization, passion and fun.
  • A caring heart always.


A sacred concept in Japanese cultures is to visit hot spring spas known as “onsen.” People of all walks of life travel with family or friends to soak away aches, pain, and troubles. Shinto, the ancient religion of Japan, emphasizes cleanliness and purification of the body and spirit for physical and spiritual regeneration. This custom dates back to the distant past and is an essential part of life in today’s society. Ame invites you to experience a piece of the past with a fun, fresh new point of view.


ARRIVAL: We ask that you arrive 30 minutes before your spa appointment so you can unwind and enjoy an herbal steam shower or relax with a cup of tea, or both, prior to your body treatment. Amenities: For your comfort, we provide ladies and men’s kimonos, slippers, towels, showers, lockers, body & hair shampoos, and hair dryers in both lounges. We discourage shaving before facials and body treatments.


For your comfort, we provide ladies and men’s kimonos, slippers, towels, showers, lockers, body & hair shampoos, and hair dryers in both lounges. We discourage shaving prior to facials and body treatments.


Bathing suits are optional during water treatments. If it is your preference, bring one with you. Our technicians are highly skilled in the art of appropriate draping for our guests’ modesty and warmth.


In consideration of guests seeking a peaceful atmosphere, we do not permit children under the age of 13 to the spa floor. Children of ages 6 and older are permitted in the salon only for their haircut service.


Cell phones & beepers are not welcomed on our spa floor. We frown upon them for the sake of all spa dwellers.


All service fees are subject to change.


We regret that we cannot be responsible for loss or damage to your personal articles. Please wear the smock we provide for you during haircuts and hair color services. Please leave your jewelry at home during spa days so you don’t have to think about where to put it.


Gratuities are at the discretion of our guests and are much appreciated. Our service providers appreciate you thanking them for the service they provided. We have envelopes here for you to leave them a gratuity. Gratuities may only be accepted in cash. There is an ATM machine located our on porch for your convenience.


They always make the perfect gift. Simply apply a dollar amount of your choice, and the recipient chooses which services they like. As an added convenience, you may order your Ame Gift Certificate online. Gift Cards must be present at the time of redemption. Ame Gift Cards may be used for purchasing products or services only. Gift Cards are not redeemable for gratuities, cash, or credit. Ame cannot accept responsibility for cards lost or damaged or any unauthorized use of cards. Gift Certificates are non-refundable. Gift Cards must be present at the time of redemption/payment. NO EXCEPTIONS WILL BE MADE. Ame does not accept Spa Finder or Spa Week gift cards.


We accept Visa, MC & AmeX. Credit cards are required for booking all multiple spa service appointments. Personal checks are accepted with identification and are subject to a $25 return check fee.


Time is a very precious commodity. Late arrival for an appointment may result in an adjustment to your service so that we don’t run late for our next guest. No shows will be charged.


Guests may be asked to provide a credit card to reserve appointment times or to provide a deposit for certain services.


As a courtesy to the Ame staff, we ask that you provide a minimum of 48 hours to cancel or reschedule a salon or spa appointment. No shows or failure of notice to cancel will result in a charge. If the cancellation notice occurs within 24 hours of an appointment, 50% of the service fee(s) will be charged to the card. If a service is canceled on the day of or the guest does not show for an appointment, the guest is responsible for 100% of the service fee(s).